Privacy Policy
Bow Movers Privacy Policy
This Privacy Policy explains how Bow Movers collects, uses, stores, and protects personal data relating to our customers and prospective customers within our service area. It also explains your rights under applicable data protection laws, including the General Data Protection Regulation, and how you can exercise those rights.
By using our services, requesting a quote, or otherwise interacting with Bow Movers, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Bow Movers customers, prospective customers, and individuals who contact us or use our services in our service area. Bow Movers is the controller of the personal data described in this Privacy Policy. As controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process personal data that is necessary to provide our moving and related services, operate our business, and comply with our legal obligations. The categories of personal data we may collect include:
Identification and contact details, such as your full name, postal address, moving addresses, and other contact details you provide to communicate with us.
Service and booking information, such as details of your move, preferred dates and times, property access information, inventory and item descriptions you provide for the move, and any special instructions or requirements.
Communication records, such as information contained in messages, enquiries, and correspondence between you and Bow Movers, including notes from phone calls where relevant.
Payment and transaction information, such as payment method details processed through our chosen payment providers, transaction amounts, dates, and related billing records. We do not store full card details where this is handled directly by a secure payment processor.
Technical and usage information, such as basic device or browser information and information about how you interact with our website or online tools, to the extent this is necessary for security, functionality, or to understand how our services are used.
Any other information you choose to provide to us that is relevant to the provision of our services or to the handling of an enquiry, feedback, or complaint.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. The main purposes and corresponding lawful bases are:
To provide our services and manage bookings. We use your personal data to respond to quote requests, confirm and manage bookings, plan and deliver moves, process payments, and communicate with you about your service. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To communicate with you. We use your contact details and communication records to respond to enquiries, provide customer support, send important service updates, and manage any issues that arise. The lawful basis is performance of a contract and our legitimate interests in providing good customer service.
To manage our business and improve our services. We may use data about how our services are used, along with limited technical data, to operate, maintain, and improve our services, ensure security, and prevent misuse. The lawful basis is our legitimate interests in operating and improving our business and services.
To comply with legal obligations. We may process and retain certain personal data to comply with legal, tax, accounting, and regulatory obligations and to respond to lawful requests from public authorities. The lawful basis is compliance with legal obligations.
To handle disputes, claims, and enforcement. We may use relevant data to manage and resolve disputes, respond to complaints, establish, exercise, or defend legal claims, and enforce our agreements. The lawful basis is our legitimate interests in protecting our legal rights and interests.
Where we rely on legitimate interests, we balance those interests against your rights and freedoms and process data only where our interests are not overridden by your data protection interests.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The specific retention period will depend on the nature of the data and our legal and operational requirements.
Customer and booking records are generally retained for a reasonable period after the completion of services to enable us to manage any follow-up queries, disputes, or legal obligations, including tax and accounting requirements.
Communication records are retained for as long as needed to manage ongoing communications and for a period thereafter to maintain accurate business records and evidence of transactions.
Technical and usage data are retained for shorter periods where possible and are reviewed periodically to ensure they remain necessary for security, operational, or analytical purposes.
When personal data is no longer required for the purposes described in this Privacy Policy and there is no legal requirement to retain it, we will delete or irreversibly anonymise it.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.
Service providers and processors. We may engage third party providers to perform certain functions on our behalf, such as payment processing, vehicle and route management, secure data storage, information technology support, and administrative services. These providers act as processors and may only process your personal data in accordance with our instructions and for the purposes we specify. They are required to implement appropriate technical and organisational measures to protect your data.
Professional advisers. We may share personal data where necessary with professional advisers such as accountants, auditors, or legal advisers, who are bound by confidentiality obligations, for the purpose of obtaining professional advice or protecting our legal rights.
Authorities and legal requirements. We may disclose personal data if required to do so by law or in response to valid legal requests from public authorities, courts, or law enforcement, or to comply with legal obligations.
Business transfers. In the event of a reorganisation, merger, or transfer of all or part of our business, personal data may be transferred as part of the transaction, subject to appropriate confidentiality and data protection safeguards.
If we transfer personal data to recipients in countries outside the European Economic Area or the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and internal policies designed to ensure that personal data is handled responsibly and only by individuals who need access for their role.
While we take reasonable steps to secure your personal data, no system can be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.
Your Data Protection Rights
Under applicable data protection laws, including the General Data Protection Regulation, you have certain rights in relation to your personal data, subject to limitations and conditions set out in the law. These rights may include:
Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of that data, along with information about how it is processed.
Right to rectification. You can request that we correct or complete personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You can request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.
Right to object. You can object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or the processing is needed for legal claims.
Right to data portability. Where legally applicable, you can request that we provide certain personal data in a structured, commonly used, and machine readable format, and that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed or that your personal data has not been handled in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will take appropriate steps to inform you, which may include updating the date of revision and providing a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
Your continued use of our services after any updates to this Privacy Policy will constitute your acknowledgement of the changes.
