Terms and Conditions

Bow Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Bow Movers provides home and business removal and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Bow Movers, we, us or our means the removal service provider trading as Bow Movers in the United Kingdom.

You or your means the customer who makes a booking with us and any person on whose behalf a booking is made.

Services means any removal, transport, packing, unpacking, loading, unloading, storage, or related services provided by us.

Goods means the items, belongings, furniture, equipment or materials that we are contracted to move, transport, pack, store or otherwise handle.

Premises means the collection address, delivery address, or any other property at which we provide services.

Scope of Services

Bow Movers provides domestic and commercial removals, including but not limited to house moves, flat moves, office relocations, packing services and the transport of general household and office contents. We may also provide, by prior agreement, disassembly and reassembly of certain furniture items and the provision of packing materials.

The precise scope of services for your move will be described in your quotation or booking confirmation. Any services that are not explicitly listed there will be deemed excluded, unless agreed in writing prior to commencement of the work and may incur additional charges.

Quotations

All quotations are provided on the basis of the information you supply. You must ensure that all details regarding property access, volume and nature of goods, parking arrangements, and any special handling requirements are accurate and complete.

Unless stated otherwise, quotations:

Are exclusive of any charges imposed by third parties such as tolls, parking permits or local authority fees, which may be chargeable in addition.

Are based on normal access conditions, including reasonable parking distance and the availability of lifts where applicable.

Are valid for a limited time period as stated on the quotation and may be subject to change if your requirements or circumstances alter before the booking is confirmed.

We reserve the right to revise or withdraw a quotation if the information originally provided is found to be incomplete, inaccurate or has changed materially by the time the services are due to be carried out.

Booking Process

A booking is not considered confirmed until we have expressly accepted it and you have accepted our quotation and these Terms and Conditions. We may require a deposit before confirming your booking. The amount of the deposit and the payment schedule will be communicated to you during the booking process.

When making a booking, you must provide:

Your full name and address.

The collection and delivery addresses.

The preferred date and time of the move.

Details of the size and contents of the property, including any unusually large, heavy, fragile or high-value items.

Information about access restrictions, parking limitations or other potential obstacles at all relevant premises.

Your booking confirmation will detail the services to be provided, the estimated cost, and any specific conditions. You should check this carefully and notify us promptly if any details are incorrect or incomplete.

Changes to Bookings

You must notify us as soon as possible if you wish to change the date, time, scope or other material aspects of your booking. Any change is subject to our availability and may result in additional charges.

If the actual work required on the day of the move differs from the information you provided at the time of booking, we reserve the right to adjust our charges accordingly, or, if the changes are substantial, to cancel the service and treat it as a same day cancellation.

Payments and Charges

Our charges are calculated based on the services provided and any additional costs incurred, as set out in your quotation or otherwise notified to you. Prices may be based on factors such as estimated time, distance, volume, manpower required, access conditions and any specialist equipment or handling required.

We may require full or part payment in advance. Any remaining balance is payable as specified in your booking confirmation, which may be prior to the move, on the day of the move, or immediately upon completion. Time for payment is of the essence.

We reserve the right to charge for:

Waiting time caused by delays beyond our control, including but not limited to late key release, incomplete packing where we were not contracted to pack, or access being unavailable.

Additional journeys or extended time where the volume of goods or complexity of the move exceeds what was originally declared.

Parking charges, congestion charges, tolls or other third party expenses reasonably incurred in providing the services.

If payment is not made in full when due, we may:

Withhold the release of goods until full payment is received.

Charge interest on overdue amounts at a reasonable rate from the date payment was due until the date of actual payment.

Recover from you any costs incurred in seeking to recover overdue sums, including legal fees and enforcement costs.

Cancellations and Postponements

If you wish to cancel or postpone your booking, you must notify us in writing as soon as possible. Cancellation charges may apply depending on the notice period provided, as set out below unless otherwise agreed in writing:

If you cancel more than a specified number of working days before the scheduled move date, no cancellation fee or only a nominal administration fee may apply.

If you cancel within a shorter period before the scheduled move date, a proportion of the agreed price may become payable as a cancellation charge.

If you cancel on the scheduled move date, or we are unable to complete the move due to circumstances within your control, we reserve the right to charge up to the full agreed price.

Any deposit paid may be non-refundable if you cancel or postpone the booking, depending on the terms communicated to you at the time of booking. We may, at our discretion, allow you to transfer a booking to an alternative date, subject to availability and any applicable rebooking fees.

We may cancel or postpone the services if:

You fail to pay any sums due.

We reasonably believe that proceeding would pose a risk to health and safety or would involve illegal or prohibited activities.

External events beyond our reasonable control, including severe weather, road closures, accidents, industrial action or other force majeure events, prevent us from safely or lawfully carrying out the services.

Your Responsibilities

You are responsible for:

Ensuring that all goods are ready for removal at the agreed time, properly packed and labelled where packing services are not part of the contract.

Arranging and paying for any necessary parking permits, vehicle access permissions, lift bookings or similar arrangements at all relevant premises, unless expressly agreed otherwise.

Ensuring that both the collection and delivery premises are safe and accessible for our staff and vehicles, including providing clear access routes and notifying us of any restrictions such as low bridges, narrow roads, or internal access issues.

Ensuring that all necessary paperwork, keys and authorisations are available at the agreed times, including any documentation required by building management or local authorities.

You must not ask our staff to undertake any action that is unsafe, illegal or outside the agreed scope of services.

Goods We Do Not Move

Unless specifically agreed in writing and compliant with applicable law, we do not transport:

Hazardous, flammable, explosive or corrosive materials.

Illegal items or substances.

Live animals or plants that may be affected by transport conditions.

Perishable food or goods requiring specialist temperature control.

High-value items such as jewellery, cash, securities, or important documents. These should be carried personally by you.

If you include any such items without our knowledge or consent, we will have no liability for loss or damage, and you may be responsible for any resulting damage or penalty.

Waste and Environmental Regulations

Bow Movers operates in accordance with relevant UK waste and environmental regulations. We are not licensed to remove or dispose of hazardous or regulated waste unless this has been expressly agreed, and suitable arrangements and compliance checks have been put in place.

Where we agree to remove unwanted items, we will do so in line with applicable waste regulations. Items intended for disposal should be clearly identified. You remain responsible for ensuring that any items presented for removal are lawfully capable of being disposed of and that you have full ownership and authority to dispose of them.

We reserve the right to refuse to transport or dispose of items that appear to be hazardous, contaminated, or otherwise unsuitable for standard removal and disposal processes. Any additional costs incurred as a result of dealing with inappropriate waste may be charged to you.

Liability and Limitations

We will exercise reasonable care and skill in providing the services. However, our liability is subject to the following limitations.

We will not be liable for loss or damage arising from:

Normal wear and tear, or minor scuffs and scratches that are reasonably expected during a removal process.

Pre-existing damage, inherent defects or natural deterioration of goods, including fragile items, pressboard and self-assembly furniture that may not tolerate normal moving conditions.

Goods packed by you or by third parties where we were not responsible for the packing.

Acts or omissions by you or persons acting on your behalf, including failure to adequately prepare premises or goods, or failure to provide accurate information.

Events beyond our reasonable control, including but not limited to severe weather, traffic disruptions, industrial action, or other force majeure events.

Subject to any non-excludable statutory rights, our liability for loss or damage to goods caused by our negligence or breach of contract may, at our option, be limited to the cost of repair or the reasonable second-hand value of the affected item, up to a reasonable overall cap per move. Details of any applicable cap will be provided or made available to you prior to the move.

We will not be liable for:

Indirect or consequential losses, including loss of profit, loss of business or loss of opportunity.

Loss or damage where you fail to notify us in writing of any claim within a reasonable time after the move, allowing for inspection and investigation.

Any loss arising from delays in completion of the move where such delays are not solely and directly caused by our negligence.

Insurance

Bow Movers may maintain appropriate insurance in respect of its legal liabilities. This is not a substitute for your own contents or move-specific insurance, which you are strongly advised to arrange for additional protection of your goods. You should check with your insurance provider whether your existing policies cover items in transit and during removals.

Delays and Force Majeure

We will make reasonable efforts to meet agreed dates and times. However, all arrival and completion times are estimates and subject to road, traffic and weather conditions, as well as the circumstances at the premises.

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, severe weather, accidents, road closures, congestion, public disorder, or industrial disputes. In such cases, we may need to rearrange the timing of your move and will keep you informed as reasonably possible.

Claims and Complaints

If you believe that any goods have been lost or damaged, or that we have failed to provide the services with reasonable care and skill, you must notify us in writing as soon as reasonably practicable, giving full details of the alleged loss or damage. You should also retain any damaged items for inspection.

We will review any complaint or claim and may request further information or evidence. Where we accept responsibility, we may offer repair, replacement, or a financial settlement taking into account the age and condition of the items concerned and any applicable liability caps.

Data Protection and Privacy

We collect and process personal information that you provide in connection with enquiries, quotations and bookings. This may include your name, contact details, addresses, and service details. We will handle this information in accordance with applicable data protection laws and use it solely for the purpose of providing and improving our services, managing our relationship with you, and meeting legal or regulatory obligations.

We will not sell your personal data to third parties. We may share data with trusted service providers or partners where required for the performance of the contract, compliance with the law, or the protection of our legitimate interests, subject to appropriate safeguards.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and Bow Movers in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these documents.

By confirming a booking with Bow Movers or by allowing our staff to commence work, you confirm your acceptance of these Terms and Conditions.